TERMS AND CONDITIONS
These Terms and Conditions (“Terms” or “Agreement”) govern your access to and use of the website located at www.christinamichellesayles.com (the “Website”), including any related services or products offered through the Website, such as Creative Consulting, Music and Arts Services, digital content, and merchandise (collectively, the “Services”), provided by Christina Michelle Sayles (“Christina,” “we,” “us,” or “our”).
By accessing the Website or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or any Services.
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting the revised Terms on the Website. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated Terms. The most current version will always supersede any previous versions.
GENERAL INFORMATION:
Christina provides general music business and creative consulting services designed to support the development and growth of artists, professionals, and businesses. Services may include personalized feedback, strategic guidance, and industry-related advice tailored to each client’s unique goals.
Additional offerings may include, but are not limited to: vocal performances, special project collaborations, event curation, workshops and digital courses/eBooks, and branded merchandise.
Users may inquire about session availability, schedule consultations, and purchase products directly through the Website.
Unless explicitly stated in writing, all Services and Products are intended for individual use only and are not for resale.
We reserve the right to modify, restrict, or terminate access to any part of the Website or Services at our discretion and without prior notice.
OFFERINGS:
Unless otherwise specified in writing, all Services and Products are for personal use only and are not for resale. We reserve the right, at any time and without notice, to limit, modify, suspend, or discontinue access to any Service or Product (or any part thereof).
Some Services or Products may have limited availability or quantities. We may also limit the sale of Services or Products to any individual, geographic region, or jurisdiction, which may be exercised on a case-by-case basis.
We make every effort to ensure that all information provided on this Website — including descriptions, pricing, promotions, offers, availability, and delivery times — is accurate. However, we do not guarantee that such information will always be error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.
We reserve the right to modify the contents of the Website or Services offered at any time, including discontinuation of any feature, Product, or Service.
The information provided on this Website and through our Services is for general informational purposes only. While we aim to deliver useful, tailored guidance, you acknowledge that any advice provided by us is based solely on the information you provide at the time of inquiry. We do not guarantee specific outcomes from individual sessions, multi-session packages, or any other engagement.
Our Services are not intended as a substitute for professional legal, financial, medical, or psychological advice or treatment. You agree to use discretion and personal judgment when applying any recommendations or information received.
Any offer for any Service or Product on this site is void where prohibited.
FEES AND PURCHASES:
Some features or Services available on the Website may require payment. Specific details, including pricing, are provided in the areas of the Website where those features or Services are offered. By making a purchase, you agree to pay all applicable fees and taxes. Unless otherwise stated, all prices are listed in United States Dollars (USD).
We reserve the right to revise pricing for any Offering at any time, without prior notice. All fees are payable in accordance with the payment terms in effect at the time the charge becomes due.
We also reserve the right to refuse or cancel any order at our sole discretion. This may include limitations on quantities purchased per person, per household, or per order. In the event of any changes to or cancellations of an order, we may attempt to notify you using the contact information you provided at the time of purchase.
Orders that, in our judgment, appear to be placed by resellers, distributors, or unauthorized parties may be restricted or declined.
You agree to provide current, complete, and accurate billing and contact information for all purchases made through the Website. Failure to do so may result in delays or cancellation of your order.
PAYMENT:
All appointments are confirmed only after full payment for the selected Service has been submitted by you and successfully received by us. Payment must be made in full at the time of booking unless otherwise specified in writing.
We reserve the right to cancel or deny any appointment request that has not been paid in accordance with these Terms. Accepted payment methods are specified on the Website and may be subject to change.
Unless explicitly stated, all payments are non-refundable. Please refer to the Schedule Changes, Cancellation and Refund section for further details.
SCHEDULING:
All session requests and scheduling must be submitted through the Let’s Work form located on the Website. Submission of the form does not guarantee an appointment. Appointments are subject to availability and confirmation by us.
We reserve the right to accept, decline, or reschedule any request at our discretion. You will receive a confirmation once your request has been reviewed and payment has been received.
For any changes to confirmed appointments, please refer to our Schedule Changes, Cancellation and Refund section.
SESSION LOCATION:
All sessions are currently conducted online via Google Meet. A secure participation link will be provided via email upon confirmation of your booking. Please ensure that you have a stable internet connection and access to a device with a camera and microphone.
You are responsible for attending sessions in a quiet, private environment to ensure the effectiveness of the session and protect your confidentiality. If there are any changes to the session format or platform, you will be notified in advance.
DIGITAL PRODUCTS:
All sales of digital products (including downloadable files, software, or online access) are final and non-refundable due to the nature of digital content.
If you experience any technical issues with a digital product, such as corrupted files or incorrect downloads, please contact us within 7 calendar days of purchase. We will assist in resolving the issue or provide a replacement file if applicable.
Please ensure that your device meets the necessary requirements for the digital product before purchase, as we cannot offer refunds based on compatibility issues.
SHIPPING:
We currently ship only within the United States via USPS Priority Mail.
Please allow 1–3 business days for order processing and shipment, pending product availability and payment verification. Once your order has shipped, you will receive an email with your tracking information. If you have not received a shipping notification within this timeframe, please contact us.
Backorders: Reserved items will be shipped as soon as they become available. We will notify you once the item ships. If you need your item by a specific date, we recommend not placing a backorder, as availability timelines may vary.
Delayed, Lost, or Stolen Packages: If your package is marked as “delivered” but you have not received it, please contact USPS directly to file a claim. We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.
Damaged Packages: All items are carefully inspected prior to shipment. If your item arrives damaged due to handling in transit, please contact USPS to inquire about their damage claim process. We are not responsible for damage caused during shipping.
RETURNS:
Please place your order carefully, as all sales of physical products are final. We do not offer refunds or exchanges.
If you receive a defective, incorrect, or damaged physical item, please contact us within 7 calendar days of receiving your order to file a claim. Items returned without prior approval will not be accepted.
Once your claim is reviewed and approved, we will provide return instructions, including the shipping address.
Returned items must be in new, unused condition, with all original packaging, tags, and proof of purchase included.
Please note:
We do not provide prepaid return labels. You are responsible for return shipping costs.
We recommend using a traceable, insured shipping method and retaining your tracking number.
We are not responsible for returned packages lost in transit.
Once we receive and inspect your return, we will notify you of the status of your claim. If approved, eligible returns will be issued store credit only.
There are no refunds for services rendered, including dissatisfaction with completed services.
SCHEDULING CHANGES, CANCELLATIONS AND REFUNDS:
All schedule changes or cancellations must be submitted in writing. Please contact us directly to request any changes to a scheduled session.
We reserve the right to decline session changes or rescheduling requests from clients who repeatedly or inconsiderately alter or cancel their appointments.
Rescheduling Policy:
Requests to reschedule are treated as cancellations. As a courtesy to Christina, we require a minimum of 24 hours’ notice to reschedule a confirmed appointment. No refunds will be issued for paid and confirmed appointments; however, at our discretion, prepaid payments may be applied to a rescheduled session.
Cancellations Without Rescheduling:
If you choose to cancel an appointment without rescheduling for a future date, you will be responsible for 100% of the payment. Payments for canceled appointments are non-transferable and non-refundable.
Provider Unavailability:
In the event Christina is unable to perform the scheduled service due to illness, injury, or any other circumstance beyond our control, we will make every reasonable effort to secure a qualified replacement. If a suitable replacement is not available, we will either reschedule the session or issue a full refund for any payments received.
RESTRICTED AND PROHIBITED USES:
USER ELIGIBILITY:
By using this Website or participating in any Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into and comply with these Terms and Conditions.
TIME ZONE:
Unless otherwise stated, all scheduled times refer to Eastern Time (ET).
WEBSITE USAGE:
You agree to use the Website only for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you agree not to use the Website:
In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, export control laws).
To knowingly send, receive, upload, download, use, or reuse any material that violates these Terms.
To transmit, or procure the sending of, any unauthorized advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or other similar solicitations.
To impersonate Christina, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
To engage in conduct that restricts or inhibits any other user’s use or enjoyment of the Website, or that may harm Christina, the Website, or its users, as determined in our sole discretion.
You further agree not to:
Use the Website in any way that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of it.
Use any robot, spider, scraper, or other automated means to access the Website for any purpose.
Use any manual process to monitor or copy any content without prior written consent.
Use any device, software, or routine that interferes with the proper functioning of the Website.
Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Website, its software, hardware, servers, or related systems.
Introduce malicious or harmful materials, such as viruses, trojan horses, worms, logic bombs, or other malware.
Attempt to access, damage, or interfere with any part of the Website, the server it is hosted on, or any server, computer, or database connected to the Website.
Launch a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack.
Delete or alter any content on the Website.
Otherwise interfere with or attempt to interfere with the proper working of the Website.
IMAGE AND LIKENESS RELEASE:
All sessions may be audio and/or video recorded for internal purposes, including but not limited to: documentation, training, quality assurance, customer service enhancement, and maintaining accurate records. By participating in a session, you acknowledge and consent to such recording. Please refer to our Privacy Policy for details on how information is collected and used.
In addition to internal use, recorded sessions may be used for external purposes, including but not limited to: marketing materials, promotional content, educational resources, publications, websites, advertisements, and news releases, in any media format now known or later developed.
By using our Services, you (and any participants you represent) grant Company and its representatives the irrevocable right and permission to use your name, likeness, image, voice, facility name, and/or appearance as captured in any photographs, audio recordings, video footage, or digital media taken or produced during your session. You understand and agree that:
These materials may be used for any lawful purpose consistent with our mission;
We retain full ownership of all such media;
You will not receive compensation for the use of your likeness or any related media content.
It is your responsibility to inform any other participants (e.g., minors or guests) of this policy.
If you do not consent to being recorded or captured in any way, you must notify us in writing prior to your confirmed session. Failure to provide such notice will be interpreted as your full consent to the recording and use of your likeness as outlined above.
INTELLECTUAL PROPERTY RIGHTS
All content, features, and functionality on this Website—including but not limited to text, graphics, logos, icons, images, audio clips, video, digital downloads, and software—are the intellectual property of Christina Michelle Sayles, LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
All trademarks, service marks, logos, and other brand identifiers (collectively, the “Marks”) displayed on the Website are the property of Christina Michelle Sayles, LLC or third-party owners. Nothing contained on this Website grants, by implication, estoppel, or otherwise, any license or right to use any Marks without the prior written permission of the respective owner. Any unauthorized use of the Marks is strictly prohibited.
Permitted Uses
You may:
Store files automatically cached by your web browser for display enhancement purposes.
Download a single copy of any desktop, mobile, or other application we make available for download, strictly for your own personal, non-commercial use, and subject to the applicable End User License Agreement.
Prohibited Uses
You may not:
Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on this Website, except as explicitly permitted above.
Modify copies of any materials from the Website.
Use any illustrations, photographs, video or audio sequences, or graphics separately from the accompanying text.
Use any content, materials, or functionality on the Website for commercial purposes without prior written consent.
Share, copy, or otherwise provide others with access to any Website materials in violation of these Terms.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website or Services in breach of these Terms, your right to use the Website will terminate immediately, and you must, at our discretion, return or destroy any copies of the materials you have made.
No right, title, or interest in or to the Website or any content on it is transferred to you, and all rights not expressly granted are reserved by Christina Michelle Sayles, LLC.
If you wish to use any Website materials in a way not explicitly permitted under these Terms, you must contact us in writing for permission.
LINKED SITES:
The Website may contain links to third-party websites (“Linked Sites”) provided solely as a convenience to you. These Linked Sites are not under our control, and we are not responsible for the content, policies, or practices of any Linked Sites. Inclusion of any link does not imply endorsement by Christina Michelle Sayles, LLC.
You agree that any disputes or interactions with third parties (including carriers, service providers, or any Linked Site) are solely between you and the third party. You hereby irrevocably release Christina Michelle Sayles, LLC, its officers, directors, agents, employees, and affiliates from all claims, demands, and damages (actual and consequential), known and unknown, arising out of or in any way connected with such disputes.
SECURITY:
We may, from time to time, use tools and techniques to detect and prevent fraudulent activity. You agree to cooperate fully with any such efforts. If you or anyone acting on your behalf is suspected of fraud or violating these Terms, we may, in our sole discretion, suspend or terminate your access to the Website and may pursue legal action to the fullest extent permitted by law.
While we aim to keep the Website secure, we do not guarantee that the Website or its content is accurate, complete, or current. We reserve the right to correct any errors or omissions and to update information at any time without prior notice.
INDEMNITY AND RELEASE:
You agree to indemnify, defend, and hold harmless Christina Michelle Sayles, LLC, its affiliates, licensors, service providers, officers, directors, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
Your violation of these Terms or our Privacy Policy;
Your use of the Website, including but not limited to any use of the content, services, or products provided on the Website other than as expressly authorized in these Terms.
You further release the Indemnified Parties from any and all claims, demands, and damages of every kind and nature—known or unknown—arising out of or in any way related to your use of the Website or your violation of these Terms or the Privacy Policy.
We do not warrant that content on the Website is accurate, complete, or up to date. Third-party content is the sole responsibility of its respective author or provider and does not necessarily reflect the views or opinions of Christina Michelle Sayles, LLC.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY:
Use of the Website is at your sole risk. The Website and all content, services, and materials made available through it are provided on an “as is” and “as available” basis, without warranties of any kind.
To the fullest extent permitted by law, Christina Michelle Sayles, LLC disclaims all warranties, express or implied, including but not limited to:
Implied warranties of merchantability;
Fitness for a particular purpose;
Non-infringement of intellectual property rights.
We do not warrant that:
The Website or its content will be error-free or uninterrupted;
Defects will be corrected;
The Website or the server that makes it available are free of viruses or harmful components.
You are solely responsible for any damage to your device or data loss that may result from using or downloading materials from the Website. Your sole and exclusive remedy for dissatisfaction with the Website is to stop using it.
If you introduce a technical disruption (e.g., via viruses, malware, or excessive load), you agree to be responsible for all damages and costs incurred, including reasonable attorneys’ fees, arising from claims by third parties related to the disruption.
GOVERNING LAW AND JURISDICTION:
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
You agree that any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located in New York County, New York, and you hereby submit to the personal jurisdiction of those courts.
You waive any right to participate in a class action, collective action, or other representative proceeding against Christina Michelle Sayles, LLC. If Christina Michelle Sayles, LLC prevails in any legal action brought against you, it shall be entitled to recover its reasonable attorneys’ fees and costs, in addition to any other available relief.
CLAIMS:
Any claim or cause of action arising out of or related to these Terms or your use of the Website must be filed within one (1) year after the cause of action arises. Otherwise, the claim is permanently barred.
